ZL
Zelda L
1 reviews | Active since Sept 2026
04 Sept 2026, 11:37
Worst Medical aid if it come to authorization.
Worst Medical aid if it come to authorization. my husband need to go in for a op, all of a sudden he had the shoulder problem and they said we didn't declare it, now our medical aid is canceled from there side, you cant speak to someone at the nondec department only emails. they say they are the best at your fingertips.
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Bestmed Medical Scheme's replyOfficial
09 Sept 2026, 16:45Dear Zelda
Thank you for your feedback.
Please note that Bestmed takes allegations of non-disclosure seriously and follows a thorough review process in line with industry regulations and Council for Medical Schemes (CMS) guidelines. Decisions regarding funding declines or membership termination are based on a detailed assessment of the information provided during application, together with any relevant medical records received thereafter.
We understand that situations of this nature can be distressing, particularly when urgent medical treatment is involved. To allow us to investigate your concerns further, please provide your membership number and send your complaint to ***. Our Escalations Team will review the matter and provide you with appropriate feedback.
We apologise for any inconvenience caused and appreciate the opportunity to investigate your concerns.
Kind regards
Bestmed Services Team
Bestmed Services Team
Bestmed Medical Scheme's reply09 Sept 2026, 16:45
Official
Dear Zelda
Thank you for your feedback.
Please note that Bestmed takes allegations of non-disclosure seriously and follows a thorough review process in line with industry regulations and Council for Medical Schemes (CMS) guidelines. Decisions regarding funding declines or membership termination are based on a detailed assessment of the information provided during application, together with any relevant medical records received thereafter.
We understand that situations of this nature can be distressing, particularly when urgent medical treatment is involved. To allow us to investigate your concerns further, please provide your membership number and send your complaint to ***. Our Escalations Team will review the matter and provide you with appropriate feedback.
We apologise for any inconvenience caused and appreciate the opportunity to investigate your concerns.
Kind regards
Bestmed Services Team
Bestmed Services Team