SA
Shandre A
1 reviews | Active since May 2018
24 May 2022, 11:01
worst medical aid ever!
Worst medical aid ever! Definitely not staying with them next year. Struggle to get authorizations for admissions and for surgical procedures each and everytime. Its like they only want to cover GP fees. Total waist of ones time
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Bestmed Medical Scheme's replyOfficial
26 May 2022, 10:37Dear Shandre,
We understand that you feel frustrated and worried. however, certain procedures need to be referred to the medical advisory team for evaluation as it is part of the scheme protocols as each case is evaluated individually where feedback takes 48-72 working hours. However, your case was referred urgently on 23/05/2022, and feedback was provided accordingly on 24/05/2022.
Regards
Katlego Ratau
We understand that you feel frustrated and worried. however, certain procedures need to be referred to the medical advisory team for evaluation as it is part of the scheme protocols as each case is evaluated individually where feedback takes 48-72 working hours. However, your case was referred urgently on 23/05/2022, and feedback was provided accordingly on 24/05/2022.
Regards
Katlego Ratau
Bestmed Medical Scheme's reply26 May 2022, 10:37
Official
Dear Shandre,
We understand that you feel frustrated and worried. however, certain procedures need to be referred to the medical advisory team for evaluation as it is part of the scheme protocols as each case is evaluated individually where feedback takes 48-72 working hours. However, your case was referred urgently on 23/05/2022, and feedback was provided accordingly on 24/05/2022.
Regards
Katlego Ratau
We understand that you feel frustrated and worried. however, certain procedures need to be referred to the medical advisory team for evaluation as it is part of the scheme protocols as each case is evaluated individually where feedback takes 48-72 working hours. However, your case was referred urgently on 23/05/2022, and feedback was provided accordingly on 24/05/2022.
Regards
Katlego Ratau