FP
Fikiswa P
1 reviews | Active since Feb 2016
21 Jun 2023, 17:07
Worst medical aid ever
1. Waiting period - that is app**** after you have signed up 2. Chronic medication waiting period - this was never discussed when signing up and also, how do you out waiting period on chronic medication? 3. Call centre takes forever to answer Worst medical aid - you pay a lot for absolutely nothing
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Replies (3)0
Replies (3)
Bestmed Medical Scheme's replyOfficial
22 Jun 2023, 09:48Dear Fikiswa
Kindly be informed that before your application was finalised, you signed a letter of acceptance which explains that the scheme will impose a three months PMB waiting period, monitor for non-disclosure, and a 12-month condition-specific waiting period.
Please refer to the acceptance letter, which will provide precise details regarding the imposed waiting periods. However, your three months waiting period ended effective 01/02/2023, though you still have a condition-specific waiting period which will end on 01/11/2023. If you are on chronic, kindly request your doctor to complete a chronic application form and submit it to *** for review.
I have emailed you the application form for chronic.
I trust you will find this feedback useful. If, however, you need more information, or support from our Client Relations Communication Team, please do not hesitate to contact us again. Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
Regards
Nondumiso Letsoalo
Kindly be informed that before your application was finalised, you signed a letter of acceptance which explains that the scheme will impose a three months PMB waiting period, monitor for non-disclosure, and a 12-month condition-specific waiting period.
Please refer to the acceptance letter, which will provide precise details regarding the imposed waiting periods. However, your three months waiting period ended effective 01/02/2023, though you still have a condition-specific waiting period which will end on 01/11/2023. If you are on chronic, kindly request your doctor to complete a chronic application form and submit it to *** for review.
I have emailed you the application form for chronic.
I trust you will find this feedback useful. If, however, you need more information, or support from our Client Relations Communication Team, please do not hesitate to contact us again. Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
Regards
Nondumiso Letsoalo
Bestmed Medical Scheme's reply22 Jun 2023, 09:48
Official
Dear Fikiswa
Kindly be informed that before your application was finalised, you signed a letter of acceptance which explains that the scheme will impose a three months PMB waiting period, monitor for non-disclosure, and a 12-month condition-specific waiting period.
Please refer to the acceptance letter, which will provide precise details regarding the imposed waiting periods. However, your three months waiting period ended effective 01/02/2023, though you still have a condition-specific waiting period which will end on 01/11/2023. If you are on chronic, kindly request your doctor to complete a chronic application form and submit it to *** for review.
I have emailed you the application form for chronic.
I trust you will find this feedback useful. If, however, you need more information, or support from our Client Relations Communication Team, please do not hesitate to contact us again. Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
Regards
Nondumiso Letsoalo
Kindly be informed that before your application was finalised, you signed a letter of acceptance which explains that the scheme will impose a three months PMB waiting period, monitor for non-disclosure, and a 12-month condition-specific waiting period.
Please refer to the acceptance letter, which will provide precise details regarding the imposed waiting periods. However, your three months waiting period ended effective 01/02/2023, though you still have a condition-specific waiting period which will end on 01/11/2023. If you are on chronic, kindly request your doctor to complete a chronic application form and submit it to *** for review.
I have emailed you the application form for chronic.
I trust you will find this feedback useful. If, however, you need more information, or support from our Client Relations Communication Team, please do not hesitate to contact us again. Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
Regards
Nondumiso Letsoalo
FP
Fikiswa P's updateReviewer Update
22 Jun 2023, 12:43Dear Nondumiso,
Thank you for the response but it is a little late now especially for chronic medication when my doctor submitted the forms I was told there is a waiting period. After the 3 months waiting period that ended Feb... So what's the point of medical aid if you still cannot get chronic medicine??? You see yourself
Thank you for the response but it is a little late now especially for chronic medication when my doctor submitted the forms I was told there is a waiting period. After the 3 months waiting period that ended Feb... So what's the point of medical aid if you still cannot get chronic medicine??? You see yourself
FP
Fikiswa P's update22 Jun 2023, 12:43
Reviewer Update
Dear Nondumiso,
Thank you for the response but it is a little late now especially for chronic medication when my doctor submitted the forms I was told there is a waiting period. After the 3 months waiting period that ended Feb... So what's the point of medical aid if you still cannot get chronic medicine??? You see yourself
Thank you for the response but it is a little late now especially for chronic medication when my doctor submitted the forms I was told there is a waiting period. After the 3 months waiting period that ended Feb... So what's the point of medical aid if you still cannot get chronic medicine??? You see yourself
Bestmed Medical Scheme's replyOfficial
22 Jun 2023, 14:06Dear Fikiswa
Please send us your initial request to *** for further investigation.
I trust you will find this feedback useful. If, however, you need more information, or support from our Client Relations Communication Team, please do not hesitate to contact us again. Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
Regards
Nondumiso Letsoalo
Please send us your initial request to *** for further investigation.
I trust you will find this feedback useful. If, however, you need more information, or support from our Client Relations Communication Team, please do not hesitate to contact us again. Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
Regards
Nondumiso Letsoalo
Bestmed Medical Scheme's reply22 Jun 2023, 14:06
Official
Dear Fikiswa
Please send us your initial request to *** for further investigation.
I trust you will find this feedback useful. If, however, you need more information, or support from our Client Relations Communication Team, please do not hesitate to contact us again. Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
Regards
Nondumiso Letsoalo
Please send us your initial request to *** for further investigation.
I trust you will find this feedback useful. If, however, you need more information, or support from our Client Relations Communication Team, please do not hesitate to contact us again. Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
Regards
Nondumiso Letsoalo