WORST-med when you need it!

Last week I was admitted by my doctor due to a chronic back problem that I have that was aggravated by me falling at work. To my utter shock and disbelief, bestmed suddenly decided that they no longer cover 'the back' and back related injuries as of 2 weeks ago. Not only did I NOT receive any communication regarding this but why on earth would the benefits change during the course of the year when I cannot change my medical aid? Is this not a contradiction of the Consumer protection act which clearly states that the customer needs to know what they are purchasing at the beginning of the sale. Needless to say, I'm stuck at home, in pain but I'm paying for medical aid every month, on the highest plan at that. This medical aid has proved to be ********* and useless when you need it the most.