Worst-Med

Three weeks ago, I took my children through to the dentist. (i dentist i got off your "list of providers") All this dentist did was look my my kids mouth and tell us that we need to go into theatre. after getting authorisation numbers, i was told we would need to pay in a co-payment of R10,000 for the procedures being done as our scheme does not contract out to Constantia day clinic and that is the only hospital the dentist operates from. When contacting Bestmed Authorisations i had the unfortunate luck of speaking with Isabelle Groenewald. She was short and obviously did not want to assist me. She put me through to the call centre as she said she can't tell me who can assist. I f ind this COMPLETELY UNACCEPTABLE as I have now paid a consultation fee to a dentist PESCRIBED BY BESTMED that is unable to assist me. I have been on hold for over 10 Minutes and still no one has helped me. Is this what we are paying for? I expect a call from Best med to sort this issue out before 1300 today or i will have to take this matter further.