KN
Kgotatso N
1 reviews | Active since Feb 2021
16 Sept 2025, 22:12
Worst customer service (claims department)
Bestmed medical scheme has the worst customer service u could ever imagine ,went for x ray on the 13th of August and the Dr said they dont take bestmed as they never pay claims ...i went on and paid cash ,the following day i made a claim to reimbursed till to date ive been taken from pillar to post ,they dont give feedback on the numerous emails we sent and when u call them it takes 10min for u to speak to a consultant which they never assist .ive sent every documetation they required but even over a month after we still not assisted . I think its time my family and i started to shop on other medical aid
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Bestmed Medical Scheme's replyOfficial
22 Sept 2025, 14:32Dear Kgotatso
Thank you for your feedback. We sincerely apologize for the frustration and inconvenience you have experienced. This is not the level of service we strive to provide, and we regret that your experience has left you feeling unsupported.
For us to process claims, we require a detailed claims invoice. Regarding the claim submitted for the X-rays on 13 August 2025 we unfortunately cannot proceed as the ICD-10 code provided is invalid. For the claim to be processed, we kindly request that you ask your doctor to amend the claim with the correct ICD-10 code and resubmit the documentation to us.
Once we receive the updated claim, our team will ensure that it is reviewed and processed without further delay.
Kind Regards
GM
GM
Bestmed Medical Scheme's reply22 Sept 2025, 14:32
Official
Dear Kgotatso
Thank you for your feedback. We sincerely apologize for the frustration and inconvenience you have experienced. This is not the level of service we strive to provide, and we regret that your experience has left you feeling unsupported.
For us to process claims, we require a detailed claims invoice. Regarding the claim submitted for the X-rays on 13 August 2025 we unfortunately cannot proceed as the ICD-10 code provided is invalid. For the claim to be processed, we kindly request that you ask your doctor to amend the claim with the correct ICD-10 code and resubmit the documentation to us.
Once we receive the updated claim, our team will ensure that it is reviewed and processed without further delay.
Kind Regards
GM
GM