WB
Wesley B
1 reviews | Active since Dec 2012
02 Jun 2021, 07:40
WORST CLIENT SERVICES BY MARLENE HANEKOM
MARLENE HANEKOM - who is the head of the communication department should be head of the pre-school that looks after the employee's children. Utterly unprofessional and rude. No people skulls or tact. After an argument about not even attempting to look into a claim I submitted, she merely cancelled my membership with Best Med without my concent. No response from the medical aid as to how to correct this. Worst client service from this childish woman. Does she cancel all the client's' memberships everytime she feels too lazy to actually do her job or when she does not agree with them?
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Replies (3)
Bestmed Medical Scheme's replyOfficial
02 Jun 2021, 08:00Dear Wesley Beyers
I do not work in the Membership Department and therefore do not have the authority to cancel your membership. Your e-mail to Bestmed stated "Please put me in touch woth someone that can helpe get rid of you please" and "In that case,please put me in touch wih someone to cancel my cover at Bestmed. I have over R6000 savings and now you want to tell me what I can use it for? ******* medical aid. What you want they do not give anyone at those testing centres. Maybe if you knew what the hell was going on ,you would not send me **** like this. You stand in a que,you pay on the spot and you get your results there. Where do you want me to find all of the ridiculous things you want. Please also shownme where it states that my savings is subject to your approval. Thank you".
I forwarded your e-mail to the Membership Department as per your request.
I also did explain to you that the requirement of a tax invoice for medical services - "It does not help being angry with Bestmed over a requirement that any other medical scheme would have to comply with in terms of the Medical Schemes Act. The attached is only a Covid antigen result and is not the tax invoice required as per the Medical Schemes Act and the Rules of Bestmed to process your claim. Pharma-Valu as a pharmacy and service provider will be well aware that a claim cannot be submitted to or assessed by a medical scheme without the relevant tax invoice.
I am including them in this e-mail to enable them to provide Bestmed with the relevant tax invoice to enable us to assess and process your claim."
You came back after my explanation and stated as follows "Not interested thank you. Keep your dirty money."
I will forward your complaint to our Retention Department so that you can discuss with them whether you still want to cancel your membership of Bestmed or not.
With kind regards.
Marlene Hanekom
Bestmed
I do not work in the Membership Department and therefore do not have the authority to cancel your membership. Your e-mail to Bestmed stated "Please put me in touch woth someone that can helpe get rid of you please" and "In that case,please put me in touch wih someone to cancel my cover at Bestmed. I have over R6000 savings and now you want to tell me what I can use it for? ******* medical aid. What you want they do not give anyone at those testing centres. Maybe if you knew what the hell was going on ,you would not send me **** like this. You stand in a que,you pay on the spot and you get your results there. Where do you want me to find all of the ridiculous things you want. Please also shownme where it states that my savings is subject to your approval. Thank you".
I forwarded your e-mail to the Membership Department as per your request.
I also did explain to you that the requirement of a tax invoice for medical services - "It does not help being angry with Bestmed over a requirement that any other medical scheme would have to comply with in terms of the Medical Schemes Act. The attached is only a Covid antigen result and is not the tax invoice required as per the Medical Schemes Act and the Rules of Bestmed to process your claim. Pharma-Valu as a pharmacy and service provider will be well aware that a claim cannot be submitted to or assessed by a medical scheme without the relevant tax invoice.
I am including them in this e-mail to enable them to provide Bestmed with the relevant tax invoice to enable us to assess and process your claim."
You came back after my explanation and stated as follows "Not interested thank you. Keep your dirty money."
I will forward your complaint to our Retention Department so that you can discuss with them whether you still want to cancel your membership of Bestmed or not.
With kind regards.
Marlene Hanekom
Bestmed
Bestmed Medical Scheme's reply02 Jun 2021, 08:00
Official
Dear Wesley Beyers
I do not work in the Membership Department and therefore do not have the authority to cancel your membership. Your e-mail to Bestmed stated "Please put me in touch woth someone that can helpe get rid of you please" and "In that case,please put me in touch wih someone to cancel my cover at Bestmed. I have over R6000 savings and now you want to tell me what I can use it for? ******* medical aid. What you want they do not give anyone at those testing centres. Maybe if you knew what the hell was going on ,you would not send me **** like this. You stand in a que,you pay on the spot and you get your results there. Where do you want me to find all of the ridiculous things you want. Please also shownme where it states that my savings is subject to your approval. Thank you".
I forwarded your e-mail to the Membership Department as per your request.
I also did explain to you that the requirement of a tax invoice for medical services - "It does not help being angry with Bestmed over a requirement that any other medical scheme would have to comply with in terms of the Medical Schemes Act. The attached is only a Covid antigen result and is not the tax invoice required as per the Medical Schemes Act and the Rules of Bestmed to process your claim. Pharma-Valu as a pharmacy and service provider will be well aware that a claim cannot be submitted to or assessed by a medical scheme without the relevant tax invoice.
I am including them in this e-mail to enable them to provide Bestmed with the relevant tax invoice to enable us to assess and process your claim."
You came back after my explanation and stated as follows "Not interested thank you. Keep your dirty money."
I will forward your complaint to our Retention Department so that you can discuss with them whether you still want to cancel your membership of Bestmed or not.
With kind regards.
Marlene Hanekom
Bestmed
I do not work in the Membership Department and therefore do not have the authority to cancel your membership. Your e-mail to Bestmed stated "Please put me in touch woth someone that can helpe get rid of you please" and "In that case,please put me in touch wih someone to cancel my cover at Bestmed. I have over R6000 savings and now you want to tell me what I can use it for? ******* medical aid. What you want they do not give anyone at those testing centres. Maybe if you knew what the hell was going on ,you would not send me **** like this. You stand in a que,you pay on the spot and you get your results there. Where do you want me to find all of the ridiculous things you want. Please also shownme where it states that my savings is subject to your approval. Thank you".
I forwarded your e-mail to the Membership Department as per your request.
I also did explain to you that the requirement of a tax invoice for medical services - "It does not help being angry with Bestmed over a requirement that any other medical scheme would have to comply with in terms of the Medical Schemes Act. The attached is only a Covid antigen result and is not the tax invoice required as per the Medical Schemes Act and the Rules of Bestmed to process your claim. Pharma-Valu as a pharmacy and service provider will be well aware that a claim cannot be submitted to or assessed by a medical scheme without the relevant tax invoice.
I am including them in this e-mail to enable them to provide Bestmed with the relevant tax invoice to enable us to assess and process your claim."
You came back after my explanation and stated as follows "Not interested thank you. Keep your dirty money."
I will forward your complaint to our Retention Department so that you can discuss with them whether you still want to cancel your membership of Bestmed or not.
With kind regards.
Marlene Hanekom
Bestmed
WB
Wesley B's updateReviewer Update
02 Jun 2021, 08:04A very easy problem to solve if Best Med was to pick up a phone and explain the terms and conditions. However,everything is forwarded to sometone else and no results or sollutions are found. Stop pretendingbthat you were helpful or professional,because now you are merely dishonest too.
WB
Wesley B's update02 Jun 2021, 08:04
Reviewer Update
A very easy problem to solve if Best Med was to pick up a phone and explain the terms and conditions. However,everything is forwarded to sometone else and no results or sollutions are found. Stop pretendingbthat you were helpful or professional,because now you are merely dishonest too.
Bestmed Medical Scheme's replyOfficial
02 Jun 2021, 08:14Dear Mr Wesley Beyers
I will forward the history of our e-mails to the Manager of the Membership Department: Individual Business and the COO for their cognizance.
With kind regards.
Marlene Hanekom
Bestmed
I will forward the history of our e-mails to the Manager of the Membership Department: Individual Business and the COO for their cognizance.
With kind regards.
Marlene Hanekom
Bestmed
Bestmed Medical Scheme's reply02 Jun 2021, 08:14
Official
Dear Mr Wesley Beyers
I will forward the history of our e-mails to the Manager of the Membership Department: Individual Business and the COO for their cognizance.
With kind regards.
Marlene Hanekom
Bestmed
I will forward the history of our e-mails to the Manager of the Membership Department: Individual Business and the COO for their cognizance.
With kind regards.
Marlene Hanekom
Bestmed