Worse medical aid ever

Worse service ever. I wished i read the reviews before taking med aid for my dad. They dont care about people the name should be changed to best problem medical aid. I took med aid and i was not aware of other chronic conditions he has. He was on med aid from 1984 until 2 feb 2019 when he resigns due to ill health. After joining he had heart attack and we took him to medforum and he was admitted in ICU and later transferred to heart hospital. Med aid declined every claim from R200. I called bestmed Jolanda from bestmed authorisation asked me if my dad was sick for the last 12 months of which he was not. She asked me to send affidavit i did. She requested clinical treatment report for the last years the dr did send. And hospitalization was declined. On the 11 may 2020 he had stroke admitted in ZAH the claim was declined. Now he cant talk and he cant remember anything. The hospital want dad to make arrangements he cannot afford to pay bills and he is very sick and unable to speak over the phone. Thanks for the bad service and hardship from bestmed. I would not recommend it to anyone rather join medical aid that will aid you when you need it. Poor service at its best.