RH
Rozanne H

1 reviews | Active since Nov 2013

07 Sept 2017, 11:32

WORSE MEDICAL AID EVER

We app**** for membership for my grandparent on the 3rd of July 2017 after 1 week they advised that my grandfather must go for a medical report so we did and send all information 2 weeks went by then they advised that my grandmother must also go for a medical report so we did it is now another 3 weeks without feedbac****! I don't want to know how-we will struggle if they must claim!!!!! this is pathetic

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Replies (1)
Bestmed Medical Scheme
Bestmed Medical Scheme's reply07 Sept 2017, 16:09
Official

Dear Member

Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.

Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.

Please supply Bestmed with your contact number and email address.

Your well-being, as a valued client of the Scheme, is important to all of us at Bestmed.

With kind regards
Bestmed Medical Scheme