1 reviews | Active since Apr 2021
Worse customer service Ever
The people at Bestmed are rude, it's like you are airing your concern to a brick wall. They don't care I even heard the person sighing in the background on the phone while I was talking about something very critical to me. They have a don't care attitude like you need us we don't need you kind of demeanor. Trust me as soon as I research and get another medical aid company that treat people sick vulnerable people recovering from surgery like human beings I am out. I rather spend my money where I matter for my contribution. If it was an isolated incident I would say okay maybe it's one rotten potato but it's been a number of times now. To also add it never used to be like this so something has and is going very wrong with this company customer service and treatment.
We sincerely apologize for the inconvenience caused.
Your complaint was referred to the Client Service Head of Department and the Quality Control Department for investigation and feedback to you.
The scheme will ensure that we better our service to you. If, however, you need more information, or support from our Client Relations Communication Team, please do not hesitate to contact us again. Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
Regards
Katlego Sithole
We sincerely apologize for the inconvenience caused.
Your complaint was referred to the Client Service Head of Department and the Quality Control Department for investigation and feedback to you.
The scheme will ensure that we better our service to you. If, however, you need more information, or support from our Client Relations Communication Team, please do not hesitate to contact us again. Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
Regards
Katlego Sithole