wM
waylene M
1 reviews | Active since Feb 2011
02 Jul 2015, 14:43
Wont give specialist Authorisation
What a useless medical aid. After numerous letters, phone calls, emails and referral letters, Bestmed STILL wont give me authorization to see a specialist (even after my GP phoned the medical aid herself to get the authorisation). What is the use of having a medical aid...? I submitted ALL the info & documents that they requested due to me being on the scheme for less than 12 months, but still they come back with another issue every single time. I swear the medical advisors are only there to find reasons for the scheme to not pay any claims. I seriously would not recommend them to ANYONE.
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Bestmed Medical Scheme's replyOfficial
02 Jul 2015, 14:46Hello MissHaylie,
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
Bestmed Medical Scheme's reply02 Jul 2015, 14:46
Official
Hello MissHaylie,
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme