Why have a call center or whats app group if you don't ever answer!!! pathetic service!

 

Dear Michael Yapanis
 
 Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience caused by the difficulties you experienced in reaching us both telephonically and via chat. 

Due to an exceptionally high volume of calls and chats, some members have unfortunately faced longer wait times and disconnections. Please rest assured that we take these concerns seriously. Our management team is actively working with our team leaders and the Quality Assurance department to implement effective solutions. We are fully committed to improving the overall experience and efficiency of our service, ensuring smoother communication for all our members. 

Best regards
 GM