1 reviews | Active since May 2021
Why are you so cruel?? really, why??
It looks like coming here is the only way to get Bestmed to respond. I sent an email to Bestmed ( Membership and Escalations, ticket : E75E9CE664259) on the 28th of August regarding re-application for membership that started on the 31st of July. I asked a few questions pertaining to my daughter's medical exclusion and nobody bothered to respond. They somehow sent me an email regarding my savings refund and ignored the mail I sent. My daughter is living in pain and had to take a gap year to sort out her condition and Bestmed is saying she has to wait another year before she gets assisted. This is a human being for crying out loud!!She cannot live her life on pain medication for another year. The specialist said there is no other way to assist her except surgery and Bestmed is ignoring that completely.
We sincerely apologize for any inconvenience or frustration you may have experienced due to the delay in responding to your email.
We understand the importance of timely communication, especially when it involves urgent medical matters.
We have escalated this case and are requesting an urgent update.
Best regards
KB
We sincerely apologize for any inconvenience or frustration you may have experienced due to the delay in responding to your email.
We understand the importance of timely communication, especially when it involves urgent medical matters.
We have escalated this case and are requesting an urgent update.
Best regards
KB
Your email has been forwarded to our Advisory Risk and Quality Management department for review on August 28, 2024. We regret that you have not received a response yet.
We have escalated this case and are requesting an urgent update. ???????????????????????????????????? was this another PR stunt? My repeated attempts to seek resolution with my complaint has fallen on deaf ears. Do you guys realise that this is people's lives you are dealing with? I have been without a medical aid cover for months now and I have kids who are in school, are that inhuman really?
Your email has been forwarded to our Advisory Risk and Quality Management department for review on August 28, 2024. We regret that you have not received a response yet.
We have escalated this case and are requesting an urgent update. ???????????????????????????????????? was this another PR stunt? My repeated attempts to seek resolution with my complaint has fallen on deaf ears. Do you guys realise that this is people's lives you are dealing with? I have been without a medical aid cover for months now and I have kids who are in school, are that inhuman really?