1 reviews | Active since May 2016

20 Dec 2016, 15:29

What a sham

<p>Phoned Bestmed to take wife off my medical aid , got told to phone back later we are off line , requested to speak to a manager told he was not in , asked for supervisor put on hold for 7 minutes now and counting.Comes back busy on call will phone me back in the morning . I think its time to change medicalk aids</p>

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Replies (1)
Bestmed Medical Scheme
Bestmed Medical Scheme's reply21 Dec 2016, 07:10
Official

Dear Richard

Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.

Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.

Your well-being, as a valued client of the Scheme, is important to all of us at Bestmed.

With kind regards
Bestmed Medical Scheme