Way worse than Discovery or Profmed

Do yourself a favour and stay away from Bestmed. My wife and I moved from Discovery and Profmed on 1 October to Bestmed due to my work subsidising the contributions. We've had more issues with Bestmed in 3 months than we've had with Discovery and Profmed in almost 7 years.<br> <br> We still haven't received our cards, despite a request to resend them (a common theme here).<br> <br> My wife has to have one of her wisdom teeth removed on Monday (25th) and now things have gone to hell. <br> <br> We submitted the pre-authorisation to Bestmed on Tuesday (19th) after the chat-line consultant gave us the wrong email address initially.<br> <br> Thursday afternoon, after the dentist already left, we get a request from Bestmed to send the x-rays as well (which they didn't fully cover btw). On Friday, we get the x-rays and send them along. <br> <br> Phoned the pre-authorisation department four times just before 4:00 on Friday to hear what's going, lo and behold, no one answers the phone. <br> <br> Now it's too late to cancel the appointment and Bestmed will still be twiddling their thumbs come Monday morning, guaranteed. <br> <br> Discovery usually processed pre-authorisations that same day despite their request to submit them 48 hours in advance.