VJ
Vicky J
1 reviews | Active since Feb 2019
28 Apr 2022, 14:20
Waist of time.
Apparently thy take 72hours or more for an Authorisation. Not a medical aid you should have if you have children. Call centre personnel is rude. Managers are never available. Say thy will call you. Still waiting.
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Replies (2)0
Replies (2)
Bestmed Medical Scheme's replyOfficial
29 Apr 2022, 10:56Good day Ms Jooste
Bestmed does apologise for the delay in providing authorisation for the proposed dental services for your daughter. There are protocols that need to be considered for pre-authorisation for dental services under general anaesthesia which does result in a waiting period before authorisation can be granted.
I will forward your concerns to the Team Leaders in our Hospital Benefit Management Department and will provide you with a response via e-mail.
With kind regards.
Marlene Hanekom
Bestmed does apologise for the delay in providing authorisation for the proposed dental services for your daughter. There are protocols that need to be considered for pre-authorisation for dental services under general anaesthesia which does result in a waiting period before authorisation can be granted.
I will forward your concerns to the Team Leaders in our Hospital Benefit Management Department and will provide you with a response via e-mail.
With kind regards.
Marlene Hanekom
Bestmed Medical Scheme's reply29 Apr 2022, 10:56
Official
Good day Ms Jooste
Bestmed does apologise for the delay in providing authorisation for the proposed dental services for your daughter. There are protocols that need to be considered for pre-authorisation for dental services under general anaesthesia which does result in a waiting period before authorisation can be granted.
I will forward your concerns to the Team Leaders in our Hospital Benefit Management Department and will provide you with a response via e-mail.
With kind regards.
Marlene Hanekom
Bestmed does apologise for the delay in providing authorisation for the proposed dental services for your daughter. There are protocols that need to be considered for pre-authorisation for dental services under general anaesthesia which does result in a waiting period before authorisation can be granted.
I will forward your concerns to the Team Leaders in our Hospital Benefit Management Department and will provide you with a response via e-mail.
With kind regards.
Marlene Hanekom
Bestmed Medical Scheme's replyOfficial
03 May 2022, 11:35Good day Ms Jooste
Feedback from the Hospital benefit Management was received as follows:
The request was received on 25/4/2022 and referred to the dental advisor 25/04/2022, the scheme had advised that feedback time of 48-72 hrs and feedback was sent to you on
Feedback from the Hospital benefit Management was received as follows:
The request was received on 25/4/2022 and referred to the dental advisor 25/04/2022, the scheme had advised that feedback time of 48-72 hrs and feedback was sent to you on
on 28/04/2022 as 27th was a public holiday. The request was received and feedback was sent within the advised turnaround time.
With kind regards.
Katlego Ratau
With kind regards.
Katlego Ratau
Bestmed Medical Scheme's reply03 May 2022, 11:35
Official
Good day Ms Jooste
Feedback from the Hospital benefit Management was received as follows:
The request was received on 25/4/2022 and referred to the dental advisor 25/04/2022, the scheme had advised that feedback time of 48-72 hrs and feedback was sent to you on
Feedback from the Hospital benefit Management was received as follows:
The request was received on 25/4/2022 and referred to the dental advisor 25/04/2022, the scheme had advised that feedback time of 48-72 hrs and feedback was sent to you on
on 28/04/2022 as 27th was a public holiday. The request was received and feedback was sent within the advised turnaround time.
With kind regards.
Katlego Ratau
With kind regards.
Katlego Ratau