Very unhappy customer

I am extremely disappointed in the service I once again received from you. I am giving my notice at the end of the month to end my membership after 6 years as i have only had problems with you. I don't know how it can take 3 and a half weeks to wait for the P&B department to review a claim and then after my 6th /7th phone call, 4 hours later on the phone - declined it. it is pathetic!!! I don't event know where to start with my complaints!!! * lack of response on ********** * never paying for nothing and we have such a high monthly installment * 1 or 2 times deducting the installment twice - never paid back. * my first pregnancy paid full for c-section, second child paid half - again a new policy - same doctor used???

Very frustrated, unhappy customer!