Very disappointed

<p>I app**** with Bestmed for medical aid for myself after leaving my husband as he had removed me from his medical aid. After a month I had to add my two children as he had resigned from his job. This was done successfully. On the application, I had marked the first of every month for the premium to be deducted. This month it went off on the 21st which means there was no funds available. I have now been charged unnecessary bank charges and I have been suspensed. Meaning should I need cover I wont have. And was told via email that it has been adjusted so that the debit order is deducted every 1st but because it was insuccessful on the 21 st I must now pay it over myself. I am very disappointed with the poor service in this regard and feel I as a client should not have to be penalised as mentioned above because someone didnt do their job properly. I find it very unprofeasional and uncalled for. </p>