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Williem Abraham Du Plessis

1 reviews | Active since Nov 2013

06 Apr 2023, 10:02

VERY DISAPPOINTED

Very upset!!! We all are suffering with this loadshedding. As a sleep apnea patient it is worse. Now sleep is also a problem. When there is loadshedding at night (every night these days) I do not sleep without my cpap machine on. The solution was a backup battery R6900.00 that was supp**** by my service provider and paid for out of my SAVINGS account by Bestmed on 13/03/2023. SAVINGS IS MY MONEY! Who are you to make decisions regarding MY MONEY? Now I recieve a call from my service provider to inform me that the payment reversed by Bestmed and I must pay for it. This is absolutly unexceptable! It should have been paid by Bestmed scheme from the start as I see this as a serious condition and I would expect my expensive Medical aid to care about their wellbeeing of their patients and pay for this. I hope you will fix this to regain my confidance in you?

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Replies (1)
Bestmed Medical Scheme
Bestmed Medical Scheme's reply12 Apr 2023, 13:35
Official
Dear  Williem,

Kindly be informed that batteries are excluded from scheme benefits and as such, the scheme cannot review the items for funding in accordance with the rules of the scheme.
 
Items/services that are not covered by the scheme can only be funded from the carried-over (vested) savings account upon member’s request.

The scheme can only send a request to the benefit committee for review for 2024 benefits. 

 
I trust you will find this feedback useful. If, however, you need more information, or support from our Client Relations Communication Team, please do not hesitate to contact us again. Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.


Regards
Katlego Sithole