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AN
Alfonso N

1 reviews | Active since Dec 2013

19 Oct 2017, 13:29

Very BAD service

Hi

I have never in my life have seen such bad service for just applying for a refund with Bestmed.

I first emailed them on the 01/09/2017 and after 49 days my issue is not resolved as yet.

And they say to me in nice way that they have followed all the protocols and are within their SLA time....after 49 days how can they be within their SLA.

0
Replies (3)
Bestmed Medical Scheme
Bestmed Medical Scheme's reply19 Oct 2017, 13:54
Official

Dear Member

Thank you for taking the time to bring your complaint to our attention.

Kindly note that Bestmed does have an Escalation process for the handling of complaints.

You are most welcome to submit your complaint to the Scheme via *** for assistance by one of our Escalations Specialists.

Your well-being, as a valued client of the Scheme, is important to all of us at Bestmed.

Regards

Bestmed Medical Scheme

AN
Alfonso N's update07 Nov 2017, 13:39
Reviewer Update
After 68 days still the issue has not been RESOLVED! Are you guys still in your SLA? Still no refund, still no feedback, still no service from, issue still not resolved.
Bestmed Medical Scheme
Bestmed Medical Scheme's reply07 Nov 2017, 13:59
Official

Dear Member

Thank you for taking the time to bring your complaint to our attention.

Kindly note that Bestmed does have an Escalation process for the handling of complaints.

You are most welcome to submit your complaint to the Scheme via *** for assistance by one of our Escalations Specialists.

Your well-being, as a valued client of the Scheme, is important to all of us at Bestmed.

Regards

Bestmed Medical Scheme