SM
Stephanie M
1 reviews | Active since Dec 2023
27 Feb 2025, 14:05
Utterly the worst
Utterly the worst medical aid in SA We have been waiting for over 5days now for a approval for a scope that needs to be done. I call daily for updates and keep getting told that they will look at it when they get to it. Today I called to get a update 27.02.2025 at 13h40 I was told they will be looking at it this afternoon. We will have a reply Friday.
I don't know why we pay over R6000 a month for useless medical aid. We have used you 3 times in the year we been with you and the 1 time you would not even cover the cost. We have no exclusion on our cover. I even pay move to use any hospital as it hard to get to the ones you say we need to use.
I am over this Medical aid think it time for a name change as you are not the best.
Helpful (0)
Replies (6)0
Replies (6)
Bestmed Medical Scheme's replyOfficial
27 Feb 2025, 15:50 Dear Stephanie Massey
Thank you for reaching out and sharing your concerns. We are sorry to hear about the inconvenience you experienced.
Please note that the outcome of your hospital pre-authorization request has been sent to your registered email address.
If you have any further questions or need additional assistance, please do not hesitate to contact our support centre.
Best regards
GM
Thank you for reaching out and sharing your concerns. We are sorry to hear about the inconvenience you experienced.
Please note that the outcome of your hospital pre-authorization request has been sent to your registered email address.
If you have any further questions or need additional assistance, please do not hesitate to contact our support centre.
Best regards
GM
Bestmed Medical Scheme's reply27 Feb 2025, 15:50
Official
Dear Stephanie Massey
Thank you for reaching out and sharing your concerns. We are sorry to hear about the inconvenience you experienced.
Please note that the outcome of your hospital pre-authorization request has been sent to your registered email address.
If you have any further questions or need additional assistance, please do not hesitate to contact our support centre.
Best regards
GM
Thank you for reaching out and sharing your concerns. We are sorry to hear about the inconvenience you experienced.
Please note that the outcome of your hospital pre-authorization request has been sent to your registered email address.
If you have any further questions or need additional assistance, please do not hesitate to contact our support centre.
Best regards
GM
SM
Stephanie M's updateReviewer Update
27 Feb 2025, 17:39So you say in your reply "Please note that the outcome of your hospital pre-authorization request has been sent to your registered email address." Will I have yet to receive anything so more broken promise again.
SM
Stephanie M's update27 Feb 2025, 17:39
Reviewer Update
So you say in your reply "Please note that the outcome of your hospital pre-authorization request has been sent to your registered email address." Will I have yet to receive anything so more broken promise again.
SM
Stephanie M's updateReviewer Update
28 Feb 2025, 12:27So it is now Friday 28 Feb 2025 and still no email still can't till me if we can do this or anything why I am paying every month but you can't even help me. It is now 12h30 still no email as per you reply.
SM
Stephanie M's update28 Feb 2025, 12:27
Reviewer Update
So it is now Friday 28 Feb 2025 and still no email still can't till me if we can do this or anything why I am paying every month but you can't even help me. It is now 12h30 still no email as per you reply.
Bestmed Medical Scheme's replyOfficial
28 Feb 2025, 12:51Dear Stephanie Massey
We apologize for the delay in getting back to you. The feedback was originally intended to be sent yesterday; however, the medical advisors needed to re-evaluate the request with the authorization team. As a result, the email will be sent to you later today.
Thank you for your understanding, and we are sorry again for the delay.
Best regards
GM
Bestmed Medical Scheme's reply28 Feb 2025, 12:51
Official
Dear Stephanie Massey
We apologize for the delay in getting back to you. The feedback was originally intended to be sent yesterday; however, the medical advisors needed to re-evaluate the request with the authorization team. As a result, the email will be sent to you later today.
Thank you for your understanding, and we are sorry again for the delay.
Best regards
GM
SM
Stephanie M's updateReviewer Update
01 Mar 2025, 18:26So yet again broken promise of a email. The last time I got a email from Bestmed was 19 Feb 2025. My partner even looked at her emails there is nothing.
SM
Stephanie M's update01 Mar 2025, 18:26
Reviewer Update
So yet again broken promise of a email. The last time I got a email from Bestmed was 19 Feb 2025. My partner even looked at her emails there is nothing.
SM
Stephanie M's updateReviewer Update
04 Mar 2025, 17:19So we are now sitting on the 04 March 2025, been trying to get a reply from you from 20 Feb 2025 to 04 March 2025 and still have not gotten the email the was promise to me or even a call back from a supervisor or manger like I have asked over the last 10 call I have made.
One call I was told the reason no one is helping me is my account is blocked. Then when I talk to the membership department they tell me no my account is fully activet and that they have even gotten March 2025 payment.
So. I would like someone to call me and tell me what is going on and why I am not getting to service I should be getting from BESTMED that I pay for.
I would like some answers in the next day.
One call I was told the reason no one is helping me is my account is blocked. Then when I talk to the membership department they tell me no my account is fully activet and that they have even gotten March 2025 payment.
So. I would like someone to call me and tell me what is going on and why I am not getting to service I should be getting from BESTMED that I pay for.
I would like some answers in the next day.
SM
Stephanie M's update04 Mar 2025, 17:19
Reviewer Update
So we are now sitting on the 04 March 2025, been trying to get a reply from you from 20 Feb 2025 to 04 March 2025 and still have not gotten the email the was promise to me or even a call back from a supervisor or manger like I have asked over the last 10 call I have made.
One call I was told the reason no one is helping me is my account is blocked. Then when I talk to the membership department they tell me no my account is fully activet and that they have even gotten March 2025 payment.
So. I would like someone to call me and tell me what is going on and why I am not getting to service I should be getting from BESTMED that I pay for.
I would like some answers in the next day.
One call I was told the reason no one is helping me is my account is blocked. Then when I talk to the membership department they tell me no my account is fully activet and that they have even gotten March 2025 payment.
So. I would like someone to call me and tell me what is going on and why I am not getting to service I should be getting from BESTMED that I pay for.
I would like some answers in the next day.