Useless and Rude Call Centre Staff!!

After the update to your "new" and "improved" website, I am no longer able to get the required documents/communication.

I decided to call the call centre after which I spoke to an agent. I was on the call for 10 minutes of which I was placed on hold for 9 minutes. The agent kept interrupting me when I talked, told me that he is not fami**** with the website so he can't tell me where to get the documents.

I told him that he is the most useless person I have ever spoken to at Bestmed after which he told me that he is good and he has been with Bestmed for 5 years.

I requested to speak to a manager after which he told me that managers are not available!

I called again, and again, someone put me on hold and the call dropped.

I am the paying customer!!!! You don't pay me for a service!!

If you want to be best in the business, start training your staff and inform them that being rude and interrupting customers are not how it's done!

Secondly, if you want to let all your staff work from home, at least supply them with reliable connectivity and phones!

I really don't understand how you want to run a business like this! I take it it's easy to take the hard earned money every month and supply nothing but **** service as the reward!