1 reviews | Active since Nov 2016
UNSUCCESSFUL REFUND AFTER FOUR MONTHS
It's been four month after I've requested a refund and up until today Bestmed can't resolve the issue regarding this refund. After I've requested my refund bestmed did not confirm if the account detail they had on their system is current after 8 years. Only after they have made the payment (into the wrong account ) for the refund and i call to days after to say it's not reflecting in my account they informed me that they made the payment into the "old" account which i have terminated 5 years ago. This "old" standard bank account is now a Loan account and i have been to the branch in order to resolve the issue, however the bank manager informed me that the medical aid needs to do a recall. However it's been an unsuccessful attempt, I don't get the support from bestmed in order to resolve this issue they keep on informing me that the bank needs to resolve this and the bank tell me the medical aid needs to resolve this. What Im I to do as a bestmed memeber ?
Can you kindly indicate when and by what means you changed your bank details with Bestmed? According to our records, we have no application from you for the change to your bank details prior to the change made on 13 June 2019.
It is a member's responsibility to ensure that bank details are updated with the Scheme as soon as they occur to ensure that refunds for claims are made into the correct bank account.
Bestmed as a third party, cannot reverse the payment from the previous bank account. We can only request from the bank whether they can refund the payment made into the account to the Scheme. If the bank refuses to return the payment, the account holder will regretfully need to take it up with the bank.
Kindly provide the proof of your application for the change of bank details prior to 13 June 2019 to the Scheme. Where the Scheme is at fault, we will gladly correct our error.
The information/documentation may be e-mailed to *** for speedy handling by one of our Escalations Specialists.
With kind regards.
Bestmed
Can you kindly indicate when and by what means you changed your bank details with Bestmed? According to our records, we have no application from you for the change to your bank details prior to the change made on 13 June 2019.
It is a member's responsibility to ensure that bank details are updated with the Scheme as soon as they occur to ensure that refunds for claims are made into the correct bank account.
Bestmed as a third party, cannot reverse the payment from the previous bank account. We can only request from the bank whether they can refund the payment made into the account to the Scheme. If the bank refuses to return the payment, the account holder will regretfully need to take it up with the bank.
Kindly provide the proof of your application for the change of bank details prior to 13 June 2019 to the Scheme. Where the Scheme is at fault, we will gladly correct our error.
The information/documentation may be e-mailed to *** for speedy handling by one of our Escalations Specialists.
With kind regards.
Bestmed