mM
malebom M

1 reviews | Active since Oct 2011

07 Sept 2015, 11:37

unpaid claims

my medical aid is useless i submitted three claim on the 24 and 25 August 2015 only receive 1 payment . I'm still waiting for other 1 , best med is the most horrible thing ever they expecting me to pay Dr and medical aid at the same time. thought out my pregnancy i worried if they will will for these and that instated of worrying about my health. 4 and half years i have been with best it was my 1st addition and ever since i have been getting a headache from them

0
Replies (1)
Bestmed Medical Scheme
Bestmed Medical Scheme's reply07 Sept 2015, 12:12
Official
Hello seshe,

Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.

Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.

Your wellbeing, as a valued client of the Scheme, is important to all of us at Bestmed.

With kind regards
Bestmed Medical Scheme