UNHAPPY WITH PENALTY FEES BEST MED MEDICAL AID

I AM WRITING TO EXPRESS MY DEEP DISSAPOINTMENT AND CONCERN REGARDING THE PENALTY IMPOSED ON MY MEDICAL AID APPLICATION. MY HUSBAND I RECENTLY APP**** TO JOIN BESTMED MEDICAL AID. MY BASIC SALARY IS R13700 OF WHICH I TAKE HOME AROUND R10600.00. DURING THE APPLICATION PROCESS YOUR AGENT CONTACTED ME AND ASK HOW LONG I HAD BEEN ON A PREVIOUS MEDICAL AID. I EXPLAINED THAT I HAVE BEEN A MEMBER FOR 12 YEARS. TO MY SHOCK SHE INFORMED ME THAT UNLESS I HAVE AT LEAST 22 YEARS OF CONTINIOUS MEDICAL AID COVER I WILL FACE A PENALTY OF NEARLY R1500.00 PER MONTH EXTRA. THIS AMOUNT IS EXPTREMELY UNREASONABLE AND MAKES THE CONTRIBUTION ALMOST HALF MY MONTHLY SALARY. I FIND THIS RUEL COMPLETELY UNFAIR AND DISCOURAGING. BEING ON A MEDICAL AID FOR 12 YEARS IS ALREADY A SIGNIFICANT COMMITMENT AND YET IS SEEM TO CARRY NO VALUE IN YOUR ASSESTMENT. DOES BESTMED NOT UNDERSTAND THAT ODINARY PEOPLE ARE WILLING TO PAY FOR PROP PER MEDICAL AID BUT WE ARE NOT WILLING TO PAY AS IF WE AR BUYING SHARES IN THE COMPANY? I STRONGLY FEEL THAT PENALIZING MEMBERS WITH SUCH A HEAVY MONTHLY AMOUNT DESPTITE THEIR PROVEN LONG-TERM MEMBERSHIP WITH OTHER MEDICAL FUNDS REFLECTS VERY POOLRY ON BESTMED. I REQUEST THAT YOU URGENTLY REVEIW MY CASE AND RECONSIDER THIS UNFAIR PENATLY.