Unfair treatment

<p>Before joining Bestmed Medical Scheme we checked in with them that a certain condition that I have, will be covered. We were then given confirmation.</p> <p> </p> <p>Now, 2 years later when we required the cover, they claim that I don't qualify for the additional benefit.</p> <p> </p> <p>After querying it, they say that I don't have the necessary consition based on their 'terminology'. Using a terminology technicality as an excuse to not meet their obligation & following through on a promise given 2 years ago.</p> <p> </p> <p>Now this week after following up again 3 times they started ignoring us. Just not responding and provinding no assistance at all anymore. </p> <p> </p> <p>Bestmed not even trying to meet us half-way is truely disappointing! And if we had known this up-front we probably would have gone with another medical aid scheme!!</p>