CN
Clara N

1 reviews | Active since Jul 2012

29 May 2018, 08:26

UNAUTHORISED REWARD BENEFIT

Recently I received a call from Durban from a lady who wanted to tell me about Rewards benefits from Bestmed. I told her I knew about this but I am not interested, and hung up as she was going on and on to try to convince me otherwise. I dont need any benefits rewards from Bestmed as I am already paying a lot of money for minimum benefits/returns- by the middle of the year I will have to pay for my chronic medication from my own pocket. Yesterday I received an SMS informing me that a debit order for the rewards benefits will be going through (I have no idea how much, when and who authorised the debit order). I tried calling the number ********** which is 'supposedly' to be for Queries, which did not even ring. Is Bestmed so desperate to rip its clients' off to a point where it will delegate somebody else to authorise debit orders on top of the premiums that clients pay? DISGUSTING! no wonder a lot of their clients refer to them as WORSTMED! I WILL BE REVERSING THE TRANSACTION SHOULD IT GO THROUGH, WHENEVER!!

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Replies (1)
Bestmed Medical Scheme
Bestmed Medical Scheme's reply29 May 2018, 14:03
Official

Dear Member

Thank you for taking the time to bring your complaint to our attention.

Kindly note that Bestmed does have an Escalation process for the handling of complaints.

You are most welcome to submit your complaint to the Scheme via *** for assistance by one of our Escalations Specialists.

Your well-being, as a valued client of the Scheme, is important to all of us at Bestmed.

Regards

Bestmed Medical Scheme