ID
Ilse D
1 reviews | Active since Jul 2011
21 Jul 2025, 11:44
UNACCOUNTABLE, PASSING THE BUCK
I do not have words... what a ****** mess. You try and speak to one of their "improved, professional wellness consultants" Ha ha ha ha... what a big joke. Veshin is the person I spoke to. He gets a ZERO from me. You get a ZERO from me. I am so sick and tired. Why do I have to write a whole review on how absolutely unprofessional, stupid, uninformed, unaccountable you bunch are???
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Bestmed Medical Scheme's replyOfficial
21 Jul 2025, 14:44 Dear Ms Duvenage
We sincerely apologise for the experience you've described and for the frustration this has caused. Your feedback is deeply concerning, and we regret that you did not receive the level of service you rightfully expect from us.
We would appreciate the opportunity to investigate and resolve your concerns. Kindly send your membership number and any relevant details to *** so we can follow up directly.
We are committed to improving and restoring your confidence in our service.
Kind Regards
GM
GM
Bestmed Medical Scheme's reply21 Jul 2025, 14:44
Official
Dear Ms Duvenage
We sincerely apologise for the experience you've described and for the frustration this has caused. Your feedback is deeply concerning, and we regret that you did not receive the level of service you rightfully expect from us.
We would appreciate the opportunity to investigate and resolve your concerns. Kindly send your membership number and any relevant details to *** so we can follow up directly.
We are committed to improving and restoring your confidence in our service.
Kind Regards
GM
GM