NN
Ntombizonke N
1 reviews | Active since Jan 2016
07 Jan 2016, 17:44
unacceptable service
I am 38 weeks pregnant and Bestmed has been paying for my gyneacologist fees since September. In December they refused to authorise my booking for the delivery. They told my doctors receptionist they didn't know I am pregnant. I am due to deliver next week and they still haven't authorised my booking. I am angry that they didn't bother to contact me, I had to hear all this from my doctor while they have my number and my email. Yesterday I had to go to a government clinic to open a file so that they can deliver my baby. The nurses there almost bit my head off.
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Bestmed Medical Scheme's replyOfficial
07 Jan 2016, 18:46Hello Zama80#,
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your well being, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your well being, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
Bestmed Medical Scheme's reply07 Jan 2016, 18:46
Official
Hello Zama80#,
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your well being, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the issue.
Please note that the complaint will be handled and responded to by an Escalation Specialist. If however, you need more information, do not hesitate to contact us.
Your well being, as a valued client of the Scheme, is important to all of us at Bestmed.
With kind regards
Bestmed Medical Scheme