Unacceptable response

<p>My parents are pensioners and needed dentistry work done. My mom got the quote from the dentist and spoke to someone from Bestmed (Marie?) who after processing the medical aid request, said over the phone that they would cover approximately R25000 for the procedure (Majority). Due to this, my parents went ahead. Now, after the procedure was done, Bestmed only paid just on R6500. When she enquired, they said that they are out of medical aid rates. Bottom line is that they only went ahead with the procedure because BESTMED said they would cover the majority of it (the R28000). They would have NEVER gone ahead if this was said in the beginning. It is ********* of your company to do this. Can a manager contact them immediately in order to get to the bottom of this. If it is not being taken seriously, we will be going to see a lawyer and the ombudsman, as well as looking at other options for medical aid. I can understand if there are valid reasons, but that needs to be made clear UP FRONT, instead of making false promises beforehand. You need to pull up the telephone records and rectify this as soon as possible. My mother has contacted you guys on numerous occassaions (Service and claims departments) and has still not gotten any valid response. This is unacceptable to put pensioners into this kind of financial situation. Potential Bestmed clients, beware!</p>