1 reviews | Active since Jan 2017
Two months later and still no refund
On 27 July I submitted my proof of payment for a refund to be done. On 16 September I again did a follow as I received no feedback and no refund. I were then requested to provide bank details, this after the past two years where refunds has been made to me. I did not change banking details. I have been sending emails the past two weeks and now were informed that I will receive my refund at the end of October. This is unacceptable and I do require that the refund is finalised within the next 48 hours.
Dear Member
Thank you for taking the time to bring your complaint to our attention.
Kindly note that Bestmed does have an Escalation process for the handling of complaints.
You are most welcome to submit your complaint to the Scheme via *** for assistance by one of our Escalations Specialists.
Your well-being, as a valued client of the Scheme, is important to all of us at Bestmed.
Regards
Bestmed Medical Scheme
Dear Member
Thank you for taking the time to bring your complaint to our attention.
Kindly note that Bestmed does have an Escalation process for the handling of complaints.
You are most welcome to submit your complaint to the Scheme via *** for assistance by one of our Escalations Specialists.
Your well-being, as a valued client of the Scheme, is important to all of us at Bestmed.
Regards
Bestmed Medical Scheme