Totally disgusted

One of the worst. Recently requested pre-authorization for a procedure covered under the scheme. Had to deal with 3 different agents. BestMed is now giving the run around and operation was cancelled. Patient is in so much pain that is almost impossible to go to work. Received a phone call yesterday and was told that after visiting various doctors and specialists they now insist that we go for a second opinion to one of their appointed doctors. Not only is the doctor 50km away from us but it was said that we might only get an appointment in MARCH. Call centre agent was unable to answer basic questions regarding the scheme and I was told I \might be"contacted by a \""medical adviser\"" in 3 days!!!!<br> <br> Totally disgusted with the way this is being handled."""