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Lawrence T

1 reviews | Active since Mar 2018

19 Sept 2023, 14:06

Tiring customer service

on the 27 Jun 2023, i wrote a complaint to Best Med and someone by the name Katlego Sithole rep**** that the team is investigating up until today no feedback from that person

here is the link to the original complaint https://www.hellopeter.com/bestmed-medical-scheme/reviews/useless-ced521bd3f***2a8bec216cbe373d696f82d-***

0
Replies (7)
Bestmed Medical Scheme
Bestmed Medical Scheme's reply19 Sept 2023, 14:59
Official
Dear Lawrence Twala

Please note that to ensure the accuracy of our transactions, we kindly request that you provide us with a copy of your ID and proof of your banking details. Please send these documents to ***.

The reason for this request is to verify that we are making payments into the correct bank account. Once we have confirmed the details, we will promptly process your savings refund.

Regards
Nondumiso Letsoalo
LT
Lawrence T's update26 Sept 2023, 16:22
Reviewer Update
Hi Nondumiso Letsoalo, you do realise that the email is not showing?
Bestmed Medical Scheme
Bestmed Medical Scheme's reply26 Sept 2023, 16:44
Official
Dear Lawrence

I sincerely apologise for the inconvenience caused.

I have emailed you the address.

Regards 
Nondumiso Letsoalo

LT
Lawrence T's update29 Sept 2023, 10:04
Reviewer Update
Hi
I'm still waiting for your email
Bestmed Medical Scheme
Bestmed Medical Scheme's reply02 Oct 2023, 16:42
Official
Dear Lawrence

I have resent the email address to ***.

Regards
Nondumiso Letsoalo
LT
Lawrence T's update03 Oct 2023, 14:47
Reviewer Update
Hi Nondumiso Letsoalo, nothing came, I suspect you sending to my old email address, i have updated my new email address please send it again
Bestmed Medical Scheme
Bestmed Medical Scheme's reply03 Oct 2023, 14:57
Official
Dear Lawrence

As discussed over the phone, our email address is ***.

Regards
Nondumiso Letsoalo