Ticket: E5724D66927EB Re: FW: Ampath pathology *** - Member #: *** Ursula Mimi Cloete id***

Their complaints consultants are so unprofessional and unwilling to help.

I am extremely frustrated with the lack of response and poor service received from Bestmed regarding an urgent medical aid query.

Despite multiple follow-ups, including a formal email sent on 28 April 2026, I have still not received any meaningful feedback. My queries have been ignored, and I continue to receive generic responses stating that the matter has been “sent to the relevant department,” with no actual resolution.

This situation has now escalated to the point where the hospital has indicated that my mother’s account is being handed over to debt collectors, which is completely unacceptable.

I have repeatedly requested a clear breakdown of:

What has been paid What remains outstanding The reasons for any unpaid claims

To date, none of this information has been provided.

This lack of urgency, accountability, and communication is deeply concerning, especially given the financial and emotional stress this situation is causing.

I require:

Immediate escalation of this matter A full and transparent breakdown of the account Direct contact from a competent representative who can resolve this urgently

If this matter is not addressed immediately, I will have no choice but to pursue further escalation through formal regulatory channels.

I expect urgent intervention before my mother is unfairly handed over for collection.