This company has *********** staff with absolutely no manners

I am currently with bonitas . I called *** at 10.14 am (29 December) from mobile number ***. I wanted to enquire about rhythm 1 plan. The consultant was on the line for 2min and I was shocked at how she put me off. She said I have to be literally dying for bestmed to authorize in hospital. She even went on to say even if I had an accident I would have to be almost dead before bestmed pays for anything! Is this what you train your consultants to do? The reason I put the date and time of call, as you state all calls are recorded, I suggest you get a recording of that call and listen to how pathetic your consultants are ! Your company is a put off. I was going to move from bonitas together with 3 members of my family. You should rather close down instead of doing this to people.