They really couldn't be bothered

Item: Bestmed Medical Scheme
Rating: 1
Author: Sthe M

so, basically all the above said was just a publicity stunt? You made mention that you understand the importance of timely communication yet no word from you. The uniform nature of your responses displays lack of genuine concern or engagement with complaints.

Your email has been forwarded to our Advisory Risk and Quality Management department for review on August 28, 2024. We regret that you have not received a response yet.

We have escalated this case and are requesting an urgent update. ???????????????????????????????????? was this another PR stunt? My repeated attempts to seek resolution with my complaint has fallen on deaf ears. Do you guys realise that this is people's lives you are dealing with? I have been without a medical aid cover for months now and I have kids who are in school, are that inhuman really? I made a follow up again yesterday and still nothing

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Replies (1)

Bestmed Medical Scheme's replyOfficial

13 Sept 2024, 07:49

Dear Sthe

Following our recent telephone conversation, we have conducted a thorough review of your membership application.

Unfortunately, the feedback you received on August 28, 2024, remains unchanged. To finalize your membership application, it is essential that you sign and acknowledge the updated acceptance letter.

If you are unable to accept the terms and conditions outlined in the letter, please let us know so we can process a decline.

Best regards

Bestmed Medical Scheme's reply13 Sept 2024, 07:49

Official

Dear Sthe

Following our recent telephone conversation, we have conducted a thorough review of your membership application.

Unfortunately, the feedback you received on August 28, 2024, remains unchanged. To finalize your membership application, it is essential that you sign and acknowledge the updated acceptance letter.

If you are unable to accept the terms and conditions outlined in the letter, please let us know so we can process a decline.

Best regards