They don't process claims

They don't respond to claims when emailed. I had to phone in and found that it (my claim) did not get processed even though the email was received. The consultant then had to print out the mail and give it to the claims department. After which I waited a week before I phoned again only to learn that again the claim was not processed and the had to resubmit. And i'm still waiting.......Whats worse is every time I called they all start by giving me generic responses in order to get rid of me..