JN
Joshua N
1 reviews | Active since Jul 2024
09 Oct 2025, 11:40
They do not care about customers!
I've been with Bestmed for 3 years now, but I am honestly surprised by the pathetic service I am receiving now. I had to pay in cash for a specialist and sent the claim in for a refund. I received an auto-response stating the claim has been sent to the relevant department for action.
However, I have not received a single response an entire month later - despite numerous follow-up emails from my side. It seems that they simply ignore their customers and have no care for them.
I am seriously considering changing medical aids now to look for a provider who actually cares about their customers!
Helpful (0)
Replies (2)0
Replies (2)
Bestmed Medical Scheme's replyOfficial
10 Oct 2025, 08:36Dear Joshua
We are truly sorry to hear about your experience and understand your frustration. This is not the level of service we aim to provide. To help us resolve this matter as quickly as possible, please send the details of your claim to ***. Our team will prioritize your case and ensure you receive a prompt response.
Thank you for your patience, and we appreciate the opportunity to make this right.
Kind regards
Bestmed Team
Bestmed Team
Bestmed Medical Scheme's reply10 Oct 2025, 08:36
Official
Dear Joshua
We are truly sorry to hear about your experience and understand your frustration. This is not the level of service we aim to provide. To help us resolve this matter as quickly as possible, please send the details of your claim to ***. Our team will prioritize your case and ensure you receive a prompt response.
Thank you for your patience, and we appreciate the opportunity to make this right.
Kind regards
Bestmed Team
Bestmed Team
JN
Joshua N's updateReviewer Update
10 Oct 2025, 08:52Good day,
Please note that I cannot view the email address as HelloPeter has blocked it.
However, also note that I have sent numerous emails to *** and *** since the 9th of September with no responses. I hope you are not asking me to send another email to these same addresses as no one at Bestmed cares to read them.
Please note that I cannot view the email address as HelloPeter has blocked it.
However, also note that I have sent numerous emails to *** and *** since the 9th of September with no responses. I hope you are not asking me to send another email to these same addresses as no one at Bestmed cares to read them.
JN
Joshua N's update10 Oct 2025, 08:52
Reviewer Update
Good day,
Please note that I cannot view the email address as HelloPeter has blocked it.
However, also note that I have sent numerous emails to *** and *** since the 9th of September with no responses. I hope you are not asking me to send another email to these same addresses as no one at Bestmed cares to read them.
Please note that I cannot view the email address as HelloPeter has blocked it.
However, also note that I have sent numerous emails to *** and *** since the 9th of September with no responses. I hope you are not asking me to send another email to these same addresses as no one at Bestmed cares to read them.