CS
Charles S
1 reviews | Active since Feb 2010
05 Jul 2024, 07:49
The worst possible support
The worst possible support. Log a ticket - no problem, response zero! Call the help desk - sure, don't expect to be answered though. Send a mail, no one to send to except "***" that has absolutely no service as there is never a response. Try chat - "a consultant will be available soon"...in century terms maybe!
Helpful (0)
Replies (1)0
Replies (1)
Bestmed Medical Scheme's replyOfficial
05 Jul 2024, 08:59Dear Charles,
Thank you for contacting Bestmed. We sincerely apologize for the delay in responding to your inquiry. We understand your time is valuable, and we appreciate your patience.
Thank you for contacting Bestmed. We sincerely apologize for the delay in responding to your inquiry. We understand your time is valuable, and we appreciate your patience.
To ensure you receive the swiftest possible assistance, we have escalated your matter to the Wellness Team department Team Leader to provide urgent assistance and address your concerns regarding the report you requested.
Furthermore, we are committed to preventing such delays in the future. We will be conducting a thorough review of this matter with our Quality Assurance department to identify the root cause and implement corrective measures.
With Kind Regards,
Bestmed Medical Scheme
Bestmed Medical Scheme's reply05 Jul 2024, 08:59
Official
Dear Charles,
Thank you for contacting Bestmed. We sincerely apologize for the delay in responding to your inquiry. We understand your time is valuable, and we appreciate your patience.
Thank you for contacting Bestmed. We sincerely apologize for the delay in responding to your inquiry. We understand your time is valuable, and we appreciate your patience.
To ensure you receive the swiftest possible assistance, we have escalated your matter to the Wellness Team department Team Leader to provide urgent assistance and address your concerns regarding the report you requested.
Furthermore, we are committed to preventing such delays in the future. We will be conducting a thorough review of this matter with our Quality Assurance department to identify the root cause and implement corrective measures.
With Kind Regards,
Bestmed Medical Scheme