The worst medical aid in South African history

I have been with this particular medical aid after a broker suggested it to be better and more comprehensive then Discovery. To make a long story short, this broker must be getting payoffs to refer clients to Bestmed as they are THE WORST, most unprofessional, ********* company I have ever had to deal with. I have to have a particular test done, so like a good customer I try and contact my medical aid to see if they cover the test and also to get authorization. Well I have been trying to contact them since last week. Tried calling and no once answers (on the phone 30 - 40min) with no assistance. Then I tried their online chat app and again no response even though I left a message as they requested. Then I downloaded their app onto my smartphone and sent a query and again no response. Today I finally got hold of someone to be told that the tariff code I was given by the testing company is wrong.. I called the company back and they confirmed 3 times that this is the code they use with all their other medical aids. They even tried on their online portal to chat to Bestmed and was given the run around and told their codes are wrong!??? This test is time sensitive and they are just passing the buck refusing to give me any answer (yes or no) regarding the testing and is just refusing to assist me. I have detailed phone recordings of this as well as emailed chats between myself and Bestmed staff. This is not the firsts time they have tried to get out of paying for something. They come across is extremely ******* and *****. I wish I could change right this instant but I cant as I'll have to wait 3 months with another medical aid. They risk their clients lives with their *********** and ********* behaviour. I even tried to contact their CEO Pieter Van Zyl and I was told he is too busy to talk to you. This is not a cheap medical aid and I will definitely be reporting them.