The word best should not be in the name Bestmed

I had requested a new membership card in November and had to go through brokers to secure after battling with Bestmed for the umpteen time. They then send my card per courier on the 29th no notification my card is on it's way , the courier service they use is equally as *********** as they do not phone to find out if I was home , due to the nature of my employ I am often on the road and need to take time out of my day to wait for them , on the 30th the courier company contacts me and we arrange for delivery Friday at 10 by 12 no show by courier , I call Bestmed and firstly wait on the line , get bounced around , cut off and eventually after much persistence speak to Michelle who says she will look into the matter and phone me back and was indignant when I insisted on a Ref No . By 15h00 I had still not heard from Michelle so I phoned back once again going through the whole process of phone just ringing calls picked up and put down without answering . I went online as well to chat this was unsuccessful as expected . I would suggest a name change to Worstmed