FD
Fahiema D

1 reviews | Active since Jul 2010

04 Dec 2025, 09:44

Thank you

I cover the cost of my parents medical aid have recently moved them from the biggest private sector medical aid to bestmed a year ago. My mom is older , but has generally had minimal health issues. however, this year, she fell really ill, and nearly didnt make it because of septecemia.

i really appreciated all the support from bestmed in both covering her hospital costs (she was in for almost 2 weeks recovering from her operations). of course the hospital she was at was incredible, they medical aid also made sure that whatever authorisations were needed, were provided and where specialist and the hospital charged too much the medical aid sent it back for them to provide the correct rates for a network hospital. Which my medical aid wont even do, theyd rather me pay the shortfall. Im definitely planning on changing too.

My mom would certainly have died had she not been able to access private health care, and in an efficient way.

Thank you for all you do

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Replies (1)
Bestmed Medical Scheme
Bestmed Medical Scheme's reply04 Dec 2025, 11:08
Official
Good day Fahiema 
 
Thank you so much for sharing your experience and kind words. We are truly glad that your mother received the care she needed and that we could support you both during such a challenging time. Hearing that our service made a real difference in her recovery means a lot to us. 
 
We are committed to ensuring all our members and their families have access to the care they need, efficiently and effectively. Your feedback encourages our team to keep delivering the highest standard of service. 
 
Wishing your mother a full and continued recovery. 
 
Kind Regards 
Bestmed Medical Scheme