Terrible - stay away!!!!!

Yes but it is not working (several attempts): This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: ********** host za-smtp-2.mimecast.co.za [41.74.193.100] SMTP error from remote mail server after end of data: 554 Email rejected due to security policies - https://community.mimecast.com/docs/DOC-1369#554

The chat now asked me to send an email to above mail address and the reply was to please use the chat now function........... Maybe you can answer this in public: I needed an specialized eye test after renewing my glasses. I contacted Bestmed using the chat now function which eye specialist I can use. I did not get told that I need a reference number from Bestmed. When I go for my appointment they ask for such number and are so kind to call Bestmed to get such reference number. It took them nearly 30 minutes to explain your Bestmed staff what a reference number is and only after talking to the "right" person such number was provided. We got told that the amount for this day is covered for R1500 only. The consultation fee was R800 so we went ahead. Can you now explain why Bestmed is refusing to pay for it? Why do you only cover R300? This is not the first time that this happens. Every single time we needed your service we had to fight for you making a payment. Have you actually thought about that you make your customers ill with your denial payment behaviors. I recommend to everyone reading this to STAY AWAY FROM Bestmed and avoid all the frustration and anger we had to go through, beside the time of all the phone calls, chats etc.... SO ONCE AGAIN - WORST EVER SERVICE RECEIVED. 0 out of 10. Thank you.

Do you know that emails sent to you bounce back: 554 Email rejected due to security policies ********** and ********** So can you please tell me how to communicate with Bestmed? You still own me an answer from escalation!

It looks like you have blocked my email address. I am not able to send you any emails anymore and you have not handled my case. This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: ********** host za-smtp-1.mimecast.co.za [41.74.193.80] SMTP error from remote mail server after end of data: 554 Email rejected due to security policies - https://community.mimecast.com/docs/DOC-1369#554 ********** host za-smtp-1.mimecast.co.za [41.74.193.80] SMTP error from remote mail server after end of data: 554 Email rejected due to security policies - https://community.mimecast.com/docs/DOC-1369#554

(10:37:49) Thomas: Hi. Why is your mail not working? (10:38:32) Thomas: ********** host za-smtp-1.mimecast.co.za [41.74.193.80] SMTP error from remote mail server after end of data: 554 Email rejected due to security policies - https://community.mimecast.com/docs/DOC-1369#554 ********** host za-smtp-1.mimecast.co.za [41.74.193.80] SMTP error from remote mail server after end of data: 554 Email rejected due to security policies - https://community.mimecast.com/docs/DOC-1369#554 (10:38:51) Customer Service: We apologize for keeping you waiting. Our operators are busy at the moment, please leave us a message with your email address and we'll get back to you shortly. (10:39:58) Thomas: no, as always, I will wait for you as I use this for evidence (10:46:37) *** Candace joined the chat *** (10:46:43) Thomas: It is very annoying that emails sent to you mostly bounce back (10:47:01) Candace: Hello (10:47:10) Thomas: maybe it is easier to communicate with your company through hellopeter.com (10:47:26) Candace: How may I assist ? (10:47:46) Thomas: can you please forward this message to Marlene from escalations (10:47:53) Thomas: please read (10:48:03) Thomas: then you should know.... (10:48:16) Thomas: Dear Marlene I did not receive any answers until now. It actually reflects the poor service we received constantly from Bestmed... Attached a document of the requested scan which needs to be done to check my eyes. Can you please tell me if Bestmed will pay for the scan? (10:48:56) Candace: I will sent the above to Marlene right now (10:49:12) Thomas: thank you and please add this attachment (10:49:22) Thomas: Visitor uploaded: eyescan.pdf URL: https://v2uploads.zopim.io/4/E/T/4ETKJTWjwYLMv7CK12ficfX8stxcJcIf/afcb986a2c455929de6737ae6fc7e4b0eaf4d08a.pdf Type: application/pdf Size: 94004 (10:49:28) Candace: Sure (10:49:38) Thomas: please tell her that email sent to her bounce back ok (10:50:14) Candace: Will do (10:50:26) Thomas: thank you. have a nice day