MMg
Mr. Mokoena gitumo

1 reviews | Active since May 2024

04 Feb 2026, 16:43

Terrible Service and Unresolved Registration Issue - Bestmed

I am extremely frustrated with the poor service I’ve received from Bestmed. I have been without medication for 4 days now, and despite multiple calls and promises of assistance, my registration remains unresolved.

I’ve spoken to several consultants (Lindiwe Moyo, Seraki Molele, and Kerry van der Byl), none of whom have provided a clear solution or timeline for finalizing my registration.

Supervisor Hayzel promised to call me back, but given that they will be closing at 5pm, it’s clear I won’t be hearing from her today.

Despite repeatedly explaining that I am out of medication, no one has escalated my case or taken any meaningful action to resolve it.

This lack of urgency and professionalism is unacceptable, especially when it concerns my health. I demand an immediate resolution of my registration and the prompt delivery of my medication.

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Replies (2)
MMg
Mr. Mokoena gitumo's update05 Feb 2026, 08:59
Reviewer Update
I would like to thank Hazel for going the extra mile to ensure that I received my medication before the pharmacy closed. Thank you for all the effort you put in, even when time was against you. Keep up the great work.
Bestmed Medical Scheme
Bestmed Medical Scheme's reply10 Feb 2026, 11:13
Official
Dear Mr Mokoena 

 Thank you for your positive feedback. We’re pleased to hear that you were satisfied with the service provided. 

Kind Regards
Selina Mokone