1 reviews | Active since Jun 2022
Terrible service
Your service towards clients is absolutely useless No one ever gets back to me or answers my calls, how do you run a medical aid like this ??
We have had multiple issues with this medical aid so far where one of your employees say we can claim back and then another will say that our savings is finished yet this is a benefit we had to pay for A BENEFIT NOT SOMETHING OUT OUR SAVINGS, so we are requesting the claim back as we’re told. My girlfriend went for a Pap smear. She was told to go and pay which she did, the full consultation and is only claiming the Pap smear amount which is now becoming an issue yet she was told to do it!
In march she was admitted into hospital which a bladder and kidney infection.. bestmed first wanted to transfer her to a government hospital and tried accusing her of non disclosure, she had to go and get a affidavit to prove she has never had an issue before which is the most disgusting thing for a sick person to go and have to do. they tried to accuse us of having a gap between our precious medical aid and joining them which was not the case. To put someone under that stress while they are sick in hospital is truly disgusting. Everything we try and do becomes an issue through bestmed.
I am requesting a phone call and I want to speak to someone regarding this because I am not happy. We pay for this service. It is not for free. And for the service providers to never answer their phone is insane. I have never spoken to anyone on the phone after signing up other than fighting for my girlfriend to stay in hospital which then an employee put the phone down on me. Your staff even shout at customers!
I look forward to a response in regards to this. Thank you
Please accept our sincere apologies for the inconvenience caused.
In relation to the Bestmed Managed Healthcare admission protocol for members with less than 12 months of membership with Bestmed, we would like to request a 12 month GP account with the dates and ICD-10 codes for what the member was seen/treated for before Bestmed was joined.
An email inquiry was received on 28 April 2022 regarding preventative care benefits and feedback was provided and member was advised that pap smear is funded from the risk-benefit every 24 months. However, the consultation is funded from the available savings account. The member was informed of the scheme funding guidelines prior to the service being rendered.
Please accept our sincere apologies for the inconvenience caused.
In relation to the Bestmed Managed Healthcare admission protocol for members with less than 12 months of membership with Bestmed, we would like to request a 12 month GP account with the dates and ICD-10 codes for what the member was seen/treated for before Bestmed was joined.
An email inquiry was received on 28 April 2022 regarding preventative care benefits and feedback was provided and member was advised that pap smear is funded from the risk-benefit every 24 months. However, the consultation is funded from the available savings account. The member was informed of the scheme funding guidelines prior to the service being rendered.