Terrible service

Can't comment on personnel, since they never ever answer their phones. Apparently if you get authorization for a procedure, it does not include authorization for sedation. I struggled for two months via email to get them to pay R360 of a R2900 anesthetist bill just to be able to claim rest from gap cover! They kept on trying to pay accounts from my savings account, which prohibited the gap cover from paying out. Was it not for great service and guidance from my gap cover, I wouldn't have gotten anywhere.