Tax certificate nightmare

<p>I received my tax certificate from Bestmed several weeks ago and noticed that i was sent 1 certificate for the period 1 March 2015- 29 February 2016. I realised that this was incorrect as i was only a principal member for 1 month of the year whereas for the rest of the year i was a dependent and my husband was the principal member. I knew the mistake and submitted my husband's tax return as well as mine with the correct information. SARS requested supporting documents for my husband's taxes but he did not receive a tax certificate from Bestmed. I emailed Bestmed immediately (4 July 2016) to ********** and received no response whatsoever. I followed up with a phone call a few days later and was told that i should wait at least 3 days. He said it will be sorted by the end of the week. I received no response so i phoned a week later and there was no record of my email. I tried explaining my predicament but all the lady assisting me did was resend the same certificate to me. I phoned again and got through to someone who seemed to know what my problem was but then the call was cut short. I emailed again and said it was extremely urgent and i recorded my reference number from the call i made. I received a ticket number but i still havent received a response!! My husband has until Monday to submit supporting documents and im still waiting. Im extremely unhappy with the service i've received and feel like the people in the call centre dont listen to the actual problem before just jumping to their own conclusions. I don't really care about anything except getting this certificate as soon as possible because i am going to be the one penalised by SARS for this and not Bestmed.</p>