CN
Clementine N
1 reviews | Active since Jul 2025
01 Jul 2025, 23:21
Surgical Authorisation (day‘s procedure)
I am honestly disappointed in your service. I needed authorisation for the 24th of June which is still pending and I did not receive any feedback. I’ve called and even sent emails, I was told a meeting was held on Thursday 27th June 2025 and today is the 1st of July and still haven’t received any feedback. First email said 48-72 hours but it’s a week later. I left my previous medical aid hearing you the best but now I regret my decision 💔
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Bestmed Medical Scheme's replyOfficial
02 Jul 2025, 10:50 Dear Clementine Ndlaba
Thank you for reaching out, and please accept our sincere apologies for the delay and frustration you’ve experienced regarding your surgical authorisation request for 24 June.
Please be assured that we are urgently following up with our clinical review team to finalise and provide feedback on your authorisation. We are treating this matter as a priority and will inform you directly as soon as an update is available.
We deeply regret the inconvenience this has caused, especially given your trust in joining Bestmed. Your concerns have been escalated for urgent resolution, and we truly appreciate your patience and understanding during this time.
Kind Regards
GM
Thank you for reaching out, and please accept our sincere apologies for the delay and frustration you’ve experienced regarding your surgical authorisation request for 24 June.
Please be assured that we are urgently following up with our clinical review team to finalise and provide feedback on your authorisation. We are treating this matter as a priority and will inform you directly as soon as an update is available.
We deeply regret the inconvenience this has caused, especially given your trust in joining Bestmed. Your concerns have been escalated for urgent resolution, and we truly appreciate your patience and understanding during this time.
Kind Regards
GM
Bestmed Medical Scheme's reply02 Jul 2025, 10:50
Official
Dear Clementine Ndlaba
Thank you for reaching out, and please accept our sincere apologies for the delay and frustration you’ve experienced regarding your surgical authorisation request for 24 June.
Please be assured that we are urgently following up with our clinical review team to finalise and provide feedback on your authorisation. We are treating this matter as a priority and will inform you directly as soon as an update is available.
We deeply regret the inconvenience this has caused, especially given your trust in joining Bestmed. Your concerns have been escalated for urgent resolution, and we truly appreciate your patience and understanding during this time.
Kind Regards
GM
Thank you for reaching out, and please accept our sincere apologies for the delay and frustration you’ve experienced regarding your surgical authorisation request for 24 June.
Please be assured that we are urgently following up with our clinical review team to finalise and provide feedback on your authorisation. We are treating this matter as a priority and will inform you directly as soon as an update is available.
We deeply regret the inconvenience this has caused, especially given your trust in joining Bestmed. Your concerns have been escalated for urgent resolution, and we truly appreciate your patience and understanding during this time.
Kind Regards
GM