LC
Lesley C

1 reviews | Active since Oct 2017

20 Oct 2017, 09:08

Still have not answered one simple question

I sent an enquiry email on the 6th of October. Its the 20th today and I still have not received any feedback whatsoever. This is horrible service.

0
Replies (1)
Bestmed Medical Scheme
Bestmed Medical Scheme's reply20 Oct 2017, 09:42
Official

Dear Member

Thank you for taking the time to bring your complaint to our attention.

Kindly note that Bestmed does have an Escalation process for the handling of complaints.

You are most welcome to submit your complaint to the Scheme via *** for assistance by one of our Escalations Specialists.

Your well-being, as a valued client of the Scheme, is important to all of us at Bestmed.

Regards

Bestmed Medical Scheme