Simple authorisation takes months

A quotation for dental treatment was submitted December 11th. We are now in March and Bestmed have not approved it. They previously authorised a higher treatment plan from an Orthodontist.... but our contribution was excessive. We since found another dentist that can provide dental treatment for a third of the price...<br> <br> Bestmed sat on it till Feb and did nothing while we kept following up and escalating.<br> A simple three payment quotation for the year long process was given ... and they seem mentally unable to interpret this and process it for authorisation. It's March and they still are not assisting this. <br> <br> Their escalation department claims they only have one person handling dentistry claims.... well...that person must be either bad at their job or mentally challenged. Now we are getting no feedback. Even our dentist has written to them explaining that this is a standard simple to understand quote that is processed easily by other medical aids..... <br> And the really frustrating thing is that out monthly Bestmed fee is almost 70% of what was quoted for the treatment plan. If we stopped our medical aid, we could have funded this treatment three times already!!<br> This is so frustrating